More than a smile: The role of frontline employee behaviors in driving customer brand engagement in luxury hotels

International Journal of Hospitality Management 2026

View at publisher

Authors: Xiaoyu Zhang, Eugene Cheng‐Xi Aw, Ian Phau

DOI: 10.1016/j.ijhm.2026.104721

Cited by: 1

References: 90

Fields of Study & Subjects

Emotional Labor in Professions Job Satisfaction and Organizational Behavior Customer Service Quality and Loyalty

References 90