Fair enough? The unintended consequences of service robot social presence for customer fairness perception in hospitality industry

International Journal of Hospitality Management 2026

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Authors: Shujie Fang, Ximeng Zhu, Tengteng Zhu, Lu Zhang, Yaoqi Li

DOI: 10.1016/j.ijhm.2026.104730

Cited by: 1

References: 88

Fields of Study & Subjects

AI in Service Interactions Social Robot Interaction and HRI Ethics and Social Impacts of AI

References 88