Information fusion in consumer complaints: A LLM-Guided topic model for product quality improvement

International Journal of Production Economics 2026 Open access

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Authors: Ling Yan, Chenghao Fan, Kaiqi Liu, Linhan Ouyang, Yuanyuan Gao

DOI: 10.1016/j.ijpe.2026.110046

Cited by: 0

References: 33

Fields of Study & Subjects

Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Sentiment Analysis and Opinion Mining

References 33