Lyapunov-based emotion-aware switching in hybrid human-artificial intelligence customer service systems

Information Sciences 2026 Open access

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Authors: Zehan Tan, Henghua Shen

DOI: 10.1016/j.ins.2026.123172

Cited by: 0

References: 24

Fields of Study & Subjects

Emotion and Mood Recognition AI in Service Interactions Emotional Labor in Professions

References 24