An integrated data mining and multi-criteria decision models for assessing service quality in the airline industry

Journal of Air Transport Management 2026

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Authors: James J.H. Liou, Han-Lung Liu, Ying-Hung Lin, Chao Che Hsu, Yen‐Ching Chuang

DOI: 10.1016/j.jairtraman.2026.103018

Cited by: 3

References: 30

Fields of Study & Subjects

Customer churn and segmentation Customer Service Quality and Loyalty Aviation Industry Analysis and Trends

References 30