When service process contradicts service outcome: Spillover effects of users’ perceptions in the case of robotaxi service encounters

Journal of Business Research 2026

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Authors: Youlin Huang, Lixian Qian, Jinzhu Song

DOI: 10.1016/j.jbusres.2025.115954

Cited by: 0

References: 71

Fields of Study & Subjects

AI in Service Interactions Service and Product Innovation Technology Adoption and User Behaviour

References 71