From Code to Care: How Artificial Empathy Enhances Customer Experience in Human-Robot Interaction

Journal of Business Research 2026

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Authors: Zhigang Weng, Yihe Huang, Siqi Weng

DOI: 10.1016/j.jbusres.2026.115969

Cited by: 4

References: 76

Fields of Study & Subjects

AI in Service Interactions Social Robot Interaction and HRI Digital Mental Health Interventions

References 76