How Consumers Respond to AI- versus Human-Generated Review Summaries: The Moderating Role of Verbal versus Numerical Probability Expressions

Journal of Business Research 2026

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Authors: Shaowei Chai, Yaping Chang, Han Wang

DOI: 10.1016/j.jbusres.2026.116245

Cited by: 1

References: 95

Fields of Study & Subjects

AI in Service Interactions Psychology of Moral and Emotional Judgment Decision-Making and Behavioral Economics

References 95