Getting smarter with hotel customer experience: A systematic review

Journal of Hospitality and Tourism Management 2026

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Authors: Jiaolong Cheng, Hongbo Liu, Iis P. Tussyadiah

DOI: 10.1016/j.jhtm.2025.101363

Cited by: 1

References: 84

Fields of Study & Subjects

AI in Service Interactions Digital Marketing and Social Media Customer Service Quality and Loyalty

References 84