Effect of servicescape on employee loyalty and customer satisfaction in a public sector bank

Journal of Retailing and Consumer Services 2026

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Authors: Debajani Sahoo, Ome Naraian Shrivastava, Abhishek Mishra

DOI: 10.1016/j.jretconser.2026.104743

Cited by: 3

References: 84

Fields of Study & Subjects

Customer Service Quality and Loyalty Emotional Labor in Professions Job Satisfaction and Organizational Behavior

References 84