Unveiling the augmented human agent: How communication style mitigates the heuristic barriers of human-AI collaboration in online customer service encounters

Journal of Retailing and Consumer Services 2026

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Authors: Atish Kissoon, Shixuan Fu, Xiangbin Yan

DOI: 10.1016/j.jretconser.2026.104744

Cited by: 6

References: 50

Fields of Study & Subjects

AI in Service Interactions Social Robot Interaction and HRI Ethics and Social Impacts of AI

References 50