The influence mechanism of appeal strategy and verbal anthropomorphism in robotic notifications on consumers’ timely parcel pickup intention in self-collection services

Journal of Retailing and Consumer Services 2026

View at publisher

Authors: Yu Zhang, Ping Liang

DOI: 10.1016/j.jretconser.2026.104761

Cited by: 0

References: 51

Fields of Study & Subjects

AI in Service Interactions Urban and Freight Transport Logistics Social Robot Interaction and HRI

References 51