Not all AI failures are equal: How failure type and user relationship norms shape retention in healthcare chatbots

Journal of Retailing and Consumer Services 2026

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Authors: Yan Jin, He Peng, Zhuo Sun, Xiao Han Zhang, Dan Zhang, Jin Zhang

DOI: 10.1016/j.jretconser.2026.104818

Cited by: 1

References: 56

Fields of Study & Subjects

AI in Service Interactions Digital Mental Health Interventions Persona Design and Applications

References 56