Returns foresight: Explainable machine-learning models to predict and reduce product return propensity in omnichannel apparel retail

Journal of Retailing and Consumer Services 2026

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Authors: Xiao Chen, Muhammad Haron, Mammadova Simuzar Sultan

DOI: 10.1016/j.jretconser.2026.104828

Cited by: 1

References: 55

Fields of Study & Subjects

Consumer Retail Behavior Studies Consumer Market Behavior and Pricing Customer Service Quality and Loyalty

References 55