Wise sage or goofy performer: The double-edged sword effect of chatbots using Chinese Xiehouyu on prosocial consumer behavior

Journal of Retailing and Consumer Services 2026

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Authors: Jialiang Chen, Siqin Wang, Wenxin Ke

DOI: 10.1016/j.jretconser.2026.104840

Cited by: 6

References: 160

Fields of Study & Subjects

AI in Service Interactions Social Robot Interaction and HRI Psychology of Moral and Emotional Judgment

References 160