Voice image meets communication style: How audio-visual congruence shapes satisfaction with voice assistants

Journal of Retailing and Consumer Services 2026

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Authors: Weiyao Kang, Guangmei Yang, Bingjia Shao

DOI: 10.1016/j.jretconser.2026.104857

Cited by: 1

References: 66

Fields of Study & Subjects

AI in Service Interactions Social Robot Interaction and HRI Virtual Reality Applications and Impacts

References 66