From interface to interaction: Unpacking the roles of social presence and frontline employee AI symbolization in AI-augmented service encounters

Journal of Retailing and Consumer Services 2026

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Authors: Jincen Xiao, Jingwen Ye, Yuxin Ni, Can Ding, Jing Quan, Shiyu Chen

DOI: 10.1016/j.jretconser.2026.104874

Cited by: 1

References: 50

Fields of Study & Subjects

AI in Service Interactions Ethics and Social Impacts of AI Social Robot Interaction and HRI

References 50