Human-centric, sustainable and resilient optimization of secondary processes in production

Digital assistance systems mainly enhance core processes in production such as assembly. Yet digitalization of secondary processes like error management are often insufficient. This results in manual efforts and complex decision-making for employees. Therefore, optimization of these processes is vital. However, current process digitalization methods neglect Industry 4.0 key objectives: human-centricity, sustainability and resilience. Therefore, this paper presents a method for optimization of secondary processes for digitalization with focus on these three objectives of Industry 4.0. As a result, a guide for an efficient digital transformation of secondary processes in production is established.