Beyond traditional metrics: Reconceptualizing passenger satisfaction at airports through the balance of “high-tech” and “high-touch”

Research in Transportation Business & Management 2026

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Authors: Mevlüt Üzülmez

DOI: 10.1016/j.rtbm.2026.101677

Cited by: 3

References: 54

Fields of Study & Subjects

Aviation Industry Analysis and Trends Consumer Retail Behavior Studies Customer Service Quality and Loyalty

References 54