Evaluating the impact of AI-powered chatbots adoption on customer satisfaction and service management: Perspectives from an emerging market multinational retail corporation

Strategic Business Research 2026 Open access

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Authors: Ephraim Onohuean, Brighton Nyagadza

DOI: 10.1016/j.sbr.2026.100071

Cited by: 2

References: 29

Fields of Study & Subjects

AI in Service Interactions Artificial Intelligence in Healthcare and Education Technology Adoption and User Behaviour

References 29