Enhancing apology sincerity in AI bots: The role of anthropomorphic cues, perceived experience, and AI literacy

Technological Forecasting and Social Change 2026

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Authors: Xue Fan, Soyeon Kwon

DOI: 10.1016/j.techfore.2026.124622

Cited by: 4

References: 65

Fields of Study & Subjects

AI in Service Interactions Social Robot Interaction and HRI Artificial Intelligence in Healthcare and Education

References 65