Digital competence of AI chatbot users: scale development and its relationships with smart customer experience, trust, and reuse intention

Telematics and Informatics 2026

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Authors: Heeseung Yu, Ye Sang, Eunkyoung Han

DOI: 10.1016/j.tele.2026.102392

Cited by: 2

References: 76

Fields of Study & Subjects

AI in Service Interactions Technology Adoption and User Behaviour Technology Use by Older Adults

References 76