Analysis of the determinants of the quality of outsourcing services in B2B relations in the automotive industry

Outsourcing in the automotive industry is crucial in increasing operational efficiency by creating an opportunity to focus on its core competencies. It is possible by delegating supporting tasks to specialized suppliers. The study identifies key determinants of the quality of outsourcing services in B2B relations, including strategic management of suppliers and technological integration. The survey results show that companies evaluate service providers and material suppliers differently, which indicates the need for a differentiated approach to quality management. The introduction of digitalization in outsourcing supports sustainable development, and knowledge sharing and innovation are important factors in improving the quality of services. The results of the study emphasize that the assessment of service quality by recipients has a greater impact on improving their level than the self-assessment of suppliers. The research suggests the need for further exploration of the impact of qualitative factors on the effectiveness of outsourcing in the automotive sector.