Public reactions to hospitals after adverse events involving AI
Abstract
Abstract Although AI is increasingly implemented in healthcare, little is known about how the public assigns accountability to hospitals following AI-involved adverse events. We found that, compared to adverse events involving a human physician alone, participants attributed more responsibility to hospitals and reported a higher likelihood of filing a complaint and pursuing legal action when adverse events involved AI. However, when physicians interactively collaborated with AI, negative reactions toward hospitals were attenuated.
Fields of Study & Subjects
Artificial Intelligence in Healthcare and Education
Misinformation and Its Impacts
Ethics and Social Impacts of AI
Publication details
- Journal / source
- npj Digital Public Health
- Publisher
- Springer Science and Business Media LLC
- Volume
- 1
- Issue
- 1
- Publication date
- 16 June 2026
- Language
- EN