Going the extra mile for customer satisfaction and loyalty: the consequence of customer service process in the banking industry

Journal of Financial Services Marketing 2026

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Authors: Solomon A. Agada, Iriobe Grace, Iriobe C. Ofunre, Oluwakoya Adeniyi Olufemi
DOI: 10.1057/s41264-026-00342-1
Cited by: 1
References: 48

Fields of Study & Subjects

Customer Service Quality and Loyalty Customer churn and segmentation Organizational Leadership and Management Strategies

Publication details

Journal / source
Journal of Financial Services Marketing
Publisher
Springer Science and Business Media LLC
Volume
31
Issue
1
Publication date
11 February 2026
Language
EN