Customer experience and emotional drivers of satisfaction and loyalty in U.S. banking: An application of the EXQ model

Journal of Financial Services Marketing 2026

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Authors: Carlos Alberto Espinosa Fernandez, Iñigo Tejera Martín, Ainhoa Rodríguez Oromendía, Phil Klaus, Van-Ha Luong

DOI: 10.1057/s41264-026-00348-9

Cited by: 1

References: 31

Fields of Study & Subjects

Customer Service Quality and Loyalty Consumer Retail Behavior Studies Technology Adoption and User Behaviour

References 31