Assessing Gojek service quality and customer loyalty using QFD and CLI

AIP conference proceedings 2026

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Authors: Andre Bagus Setiawan, Wiwik Sulistyowati, Zhanar Baigireyeva, Satrio Sudarso, Vera Firdaus
DOI: 10.1063/5.0296153
Cited by: 0
References: 5

Fields of Study & Subjects

Customer Service Quality and Loyalty Quality Function Deployment in Product Design Customer churn and segmentation

Publication details

Journal / source
AIP conference proceedings
Volume
3378
Pages
040014–040014
Publication date
1 January 2026