Assessing Integrated Care Mechanisms in Taiwan’s Long-Term Care System: A Study of Care Management Service Providers

To response to Taiwan's LTC 3.0 reform, this study assessed integration levels in 252 Tier A care centers using the TwSASI tool. Results showed care coordination scored highest, while information systems scored lowest. Regression analysis revealed that the length of time an agency has held Tier A designation significantly enhanced overall integration. While formal email communication and government platforms positively influenced coordination and resource integration, frequent collaboration with Tier B agencies negatively impacted information integration. The findings underscore that organizational experience, effective communication channels, and robust digital infrastructure are critical for optimizing integrated long-term care services.