Digital Capacity and Access to E-Government in Brazil: Insights from Public Service Users

International Journal of Public Administration 2026

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Authors: Gilmara Aparecida de Freitas Dias, Abner Santos Belém, Daniel Alves Oliveira, Ana Valéria Machado Mendonça, Mária Fátima de Sousa, Renato Calhau Codá, Josivânia Silva Farias
DOI: 10.1080/01900692.2025.2596638
Cited by: 0
References: 33

Abstract

The study examined whether citizens’ digital skills influence their search for information and use of public services via e-government in Brazil. Using secondary data from Cetic.Br’s 2023 “ICT Households” survey, which included about 21,000 respondents, the analysis confirmed hypothesis 1 (H1): higher digital skills are positively associated with greater e-Gov use. H2 was partially supported, revealing that citizens with low digital skills are less likely to seek information or utilize digital public services.

Fields of Study & Subjects

E-Government and Public Services Corruption and Economic Development ICT Impact and Policies

Publication details

Journal / source
International Journal of Public Administration
Publisher
Informa UK Limited
Volume
49
Issue
15
Pages
1–12
Publication date
5 January 2026
Language
EN