E-Government and Public Trust in Developing Countries: A Systematic Review and Research Agenda
Abstract
This study systematically reviews 55 peer‑reviewed articles to assess how e‑government enhances public trust in governments across developing countries, where traditional governance systems often face challenges related to efficiency, transparency, and accountability. Findings indicate that e‑government promotes trust by improving service delivery, transparency, and citizen participation, though its impact depends on institutional reliability, technological confidence, and contextual conditions. Challenges such as poor performance, low digital literacy, and value conflicts undermine sustained trust. The study proposes a future research agenda and emphasizes e‑government’s potential to address governance and trust deficits, providing insights for policymakers seeking to strengthen governance through technology.
Fields of Study & Subjects
E-Government and Public Services
Social Capital and Networks
Corruption and Economic Development
Publication details
- Journal / source
- International Journal of Public Administration
- Publisher
- Informa UK Limited
- Volume
- 49
- Issue
- 3
- Pages
- 178–202
- Publication date
- 5 January 2026
- Language
- EN