Mediation and peer support in intercultural contexts: implementation in schools in Ceuta and Melilla (Spain)

Today, there is a need to continue learning about school coexistence, especially in intercultural contexts where the barrier of prejudice must be broken down. The main objective of this study is to describe and understand the implementation of two programmes designed to improve school coexistence (conflict mediation and peer support) in intercultural contexts. The research plan consisted of a multiple case study with an instrumental approach. The participants were members of the educational community (management teams, teachers and pupils) of two primary education schools located in Ceuta and Melilla (Spain). Information was collected through a documentary analysis, semi-structured interviews and focus groups. The results revealed the different types of conflicts dealt with. The work done on designing the programmes was documented and supported by awareness campaigns throughout the whole school. A number of notable facilitating factors and difficulties were identified in the implementation of both programmes.