Emotion Artificial Intelligence in the Workplace: United States Legal Considerations

Information Systems Management 2026

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Authors: Janice C. Sipior, Burke T. Ward, Danielle R. Lombardi, Deniz A. Appelbaum
DOI: 10.1080/10580530.2026.2616521
Cited by: 1
References: 59

Abstract

Organizations seek to effectively utilize employees’ emotions as a resource to enhance their operations. Using Emotion AI appropriately is critical because, if proven otherwise, companies could be held legally liable. We analyze the U.S. legal system addressing Emotion AI use in the workplace. A legal analysis is essential to ensure its use respects employees and avoids potential legal liability. We conclude that the fragmented protections provided fail to clearly and comprehensively safeguard employee emotional privacy.

Fields of Study & Subjects

Ethics and Social Impacts of AI Business Law and Ethics AI in Service Interactions

Publication details

Journal / source
Information Systems Management
Publisher
Informa UK Limited
Volume
43
Issue
2
Pages
118–135
Publication date
6 February 2026
Language
EN