Internal Communication Satisfaction, Engagement, and Life Satisfaction: A Process Model
Abstract
We develop and test a process model of internal communication in which digital communication acceptance, perceived organizational support, and psychological contract fulfillment predict internal communication satisfaction, which in turn relates to employee engagement and life satisfaction. Using three-wave survey data from employees in Croatia, Slovenia, the United Kingdom, and Italy (N = 1,458), the model shows consistent structural patterns across countries while controlling for personality and cultural orientation. Results show that acceptance of digital tools, perceived organizational support, and fulfilled obligations are strongly associated with higher satisfaction. The findings advance internal communication theory by positioning communication satisfaction as a central mechanism linking organizational and technological factors to engagement and life satisfaction.
Fields of Study & Subjects
Communication in Education and Healthcare
Attachment and Relationship Dynamics
Public Relations and Crisis Communication
Publication details
- Journal / source
- Journal of Public Relations Research
- Publisher
- Informa UK Limited
- Volume
- 38
- Issue
- 3
- Pages
- 157–174
- Publication date
- 17 February 2026
- Language
- EN