Roadmap for Quality 4.0: Case study insights on implementing a transition process

This study applies and empirically validates the Quality 4.0 Capability Roadmap to assess its effectiveness in evaluating organizational readiness and maturity while supporting strategic development. Quality 4.0 refers to the integration of traditional quality management principles with the digital technologies characteristic of Industry 4.0, enabling data-driven, connected, and continuous improvement practices. Using a qualitative approach, the research explores three case studies—a service organization, a textile manufacturer, and a tool manufacturer—to provide in-depth insights into the challenges and opportunities of Q4.0 transitions. Data collection involved semi-structured interviews, which were analyzed through deductive coding, complemented by direct observation as a triangulation method. The findings demonstrate that the roadmap effectively assesses Q4.0 maturity across different sectors, enabling the creation of tailored strategic guidelines to facilitate digital transformation. However, it was found to be more tailored to typical manufacturing industries and that further refinement is needed to enhance its contextual sensitivity. This study makes a novel contribution by empirically validating a capability roadmap designed for Q4.0 transitions. By offering empirical evidence and strategic insights, this article provides valuable guidance for organizations navigating the complexities of Q4.0 adoption.