Workplace bullying and job wellbeing in banking sector: emotional exhaustion as a mediator and perceived organisational support as a moderator

Job well-being is of utmost importance for individuals and organisations, yet various constraints hinder managers and employees, including unfavourable policies, inappropriate practices, and workplace environment. Workplace bullying, a significant negative event, profoundly impacts organisational workforce regardless of its nature. This study investigates workplace bullying’s effect on job well-being among banking sector employees in Pakistan, examining the moderating role of perceived organisational support and the mediating role of emotional exhaustion. Data from 420 bank employees in selected Pakistani cities underwent analysis using Smart-PLS. Findings indicate that workplace bullying has detrimental consequences for job well-being among banking employees in Pakistan, leading to increased emotional exhaustion. Perceived organisational support emerges as a crucial moderator, alleviating the adverse effects of bullying on job well-being. The study highlights the importance of addressing workplace bullying within the banking industry to enhance employee well-being and organisational health. Perceived organisational support plays a pivotal role in mitigating the negative impact of workplace bullying on job well-being among banking employees in Pakistan, emphasising the need for organisational interventions to foster a supportive work environment.