Consumer perspectives on small group-delivered pain management programs: a qualitative content analysis of survey data

AIMS: This study aimed to explore what consumers valued in pain management programs delivered in small groups, and how frequently group-related factors were raised spontaneously in their feedback at a pain management unit in South Australia. METHODS: Qualitative content analysis of feedback survey data from 109 consumers explored what they valued most and how frequently the group itself was mentioned. All categories were developed inductively, with only group-related codes informed by a recent systematic review. Respondents had attended one of four different programs, delivered in small groups, facilitated primarily by either a physiotherapist or psychologist. RESULTS: Five categories were identified: program content, the group itself, program structure, the facilitator, and positive changes. The group itself was the second most prevalent category among coded responses, highlighting its relative importance. Findings suggest that peer interaction among similar others and feeling socially safe may positively influence consumer experiences, even within smaller groups than typically reported in group pain management literature. Optimising opportunities for peer interaction and incorporating off-boarding strategies may further enhance engagement and outcomes. CONCLUSION: This study highlights the relative importance of the group itself in small group-delivered pain programs and may contribute to improving outcomes for individuals with chronic pain.