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Abstract

Article title: Customer Responses to Service Robot Anthropomorphism: An Integrative Perspective Based on Social Cognition and Intergroup Threat TheoriesAuthors: Lan, J., Yang, Y., Gong, Y., and Zhu...

Fields of Study & Subjects

AI in Service Interactions Social Robot Interaction and HRI Customer Service Quality and Loyalty

Publication details

Journal / source
Journal of Hospitality Marketing & Management
Volume
35
Issue
5
Publication date
2 February 2026
Language
EN