Assessing community pharmacists’ understanding, attitudes, self-confidence, and obstacles in patient-centered communication

BACKGROUND: Enhancing communication practices among pharmacy professionals is essential for patient-centered care. METHODS AND MATERIALS: A cross-sectional survey was conducted among a random sample of licensed pharmacists from June 2022 to January 2023. Out of 640 pharmacists, 577 participated in the study, yielding a response rate of 90.2%. Participants completed a questionnaire covering demographics and their knowledge, attitudes, self-efficacy, and perceived barriers regarding PCC. Multivariate logistic regression identified factors influencing PCC-related scores. RESULTS: The results indicated good knowledge, attitudes, and self-efficacy toward PCC. Higher PCC scores were associated with older age, postgraduate education, chain pharmacy employment, leadership roles, greater experience, and international or regional education. Key barriers included workload, staff shortages, time constraints, and an unsupportive work environment. CONCLUSION: The findings, based on self-reported perceptions, suggest standard communication guidelines and awareness programs are warranted to facilitate PCC integration and enhance pharmacy professionals' confidence and skills in patient-centered care.