Resilience of public sector organisations and factors that influence resilience

Due to recent crises, public sector organisations worldwide have been increasingly confronted with unexpected and turbulent events characterised by high complexity, uncertainty and divergence. They have differed in how they respond to, overcome, and learn from them. In this article, we present the results of our research on factors influencing organisational resilience in selected Czech ministries and agencies that differ in their levels of bureaucracy during the COVID-19 pandemic. We used the model to identify factors and compare organisational resilience that helped us show how different organisational contexts determined the ability to respond and recover from the COVID-19 crisis. The findings confirmed our initial assumption that situations characterised by high levels of complexity, uncertainty and divergence are better handled by organisations that are non-bureaucratic and have higher levels of digitalisation and flexibility among line workers and managers.