Agency Action: Measuring Leader Behaviors

Abstract The most effective leaders concentrate more on their organization and its people than on themselves. They know that, collectively, the leadership team has greater wisdom than they do individually and that they will perform at a higher level if they draw on the expertise of the team. Good leaders treat everyone with respect and nurture a culture where all are welcome and are psychologically safe. They also transparently share what they know with the team and consistently solicit input of those they lead (participatory management. Good leaders nurture and support the professional development and aspirations of staff and express appreciation and gratitude in an authentic way to those they lead. Leadership in people-centered organization select and develop staff for these behaviors.