A survey of service provision and use of consultation rooms and clinical records in community pharmacies

OBJECTIVES: To examine consultation room use, services delivered, and use of clinical records in New Zealand (NZ) community pharmacies. METHODS: Community pharmacies were surveyed. Analysis included descriptive statistics, Fisher exact tests, t-tests, and ANOVA. KEY FINDINGS: Of 104 responses (42% response rate), 92.2% had consultation room/s, used on average eight times per day. Most respondents wanted to improve their consultation room. Micro-credentialled services usually used consultation rooms, but some sensitive services often did not, and use of external clinical records was low. CONCLUSIONS: Consultation rooms and new services have been well-adopted in NZ pharmacy, but some improvements would be helpful.