Positive communications—assertiveness

This chapter tackles the nature of assertive behaviour in communication. It cites that assertiveness skills are possibly the most important communication skills that can be acquired for success in both work and social situations. Mental agility is an essential component. However, it is difficult to exercise with confidence to achieve a high standard of competence. Generally, assertiveness recognises that all individuals are important human beings to be treated with respect and courtesy. Behaving assertively will help a sergeant and inspector leader to communicate successfully and without aggravation at all levels of contact. The chapter explains that assertive behaviour depends on the notion of rights and responsibilities.