The New Era of Artificial Intelligence in Knowledge Management: Framing the Foundations of Intelligent Processes

Abstract The rapid evolution of Artificial Intelligence (AI) is reshaping the landscape of Knowledge Management (KM) in modern businesses. As AI technologies mature and permeate operational and strategic layers of organizations, they enable dynamic knowledge processes that are more adaptive, personalized, and predictive. This chapter explores the foundations of this transformative shift, highlighting the intersection between cutting-edge AI capabilities and traditional KM frameworks. Through a critical lens, the authors examine emerging challenges in aligning AI tools with organizational goals, ensuring ethical implementation, and sustaining knowledge flows in increasingly digital work environments. This chapter lays the groundwork for understanding the AI–KM nexus and introduces core themes elaborated throughout this volume.