Enhancing Surgeon Well-being: The Role of Fifth Industrial Revolution Technologies and Human-centric Automation in Shaping the Employee Experience in Healthcare Sector

This research investigates the impacts of Fifth Industrial Revolution (5IR) technologies on the employee experience (EE) of surgeons in Singapore with the mediating role of human-centric automation (HCA). The main research question is to determine the relationship between using advanced technologies and job satisfaction, engagement, and work–life balance in the healthcare sector within highly skilled occupations. The design of this research adopts a Quantitative survey methodology. The choice of the sample involves 220 surgeon’s participants whom practicing robotic surgeries within SG private hospitals’ operating rooms with acute care facilities. Procedures involved self-administered and standardised questionnaires include dimensions of job satisfaction, psychological attachment, and perceived technological characteristics. Descriptive analysis and inferential statistics are used to spatially analyse the correlation between 5IR technology, HCA, and overall EE. The key findings of this research established that 5IR technologies had a positive relationship with EE if the automation tools were easy to use, provided control, and were transparent. Moreover, hospitals recommended to encourage using accessible technologies that are flexible in improving work settings. While research of future projects should investigate the long-term impact of 5IR technologies over assorted healthcare occupations to confirm the generalisability of findings.