Explaining Customer Churn Through Unified Perturbation-Based XAI Soft Computing

IEEE Access 2026 Open access

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Authors: Simona-Vasilica Oprea, Adela BÂRA
DOI: 10.1109/access.2026.3663648
Cited by: 1
References: 41

Fields of Study & Subjects

Customer churn and segmentation Data Mining Algorithms and Applications Software System Performance and Reliability

Publication details

Journal / source
IEEE Access
Publisher
Institute of Electrical and Electronics Engineers (IEEE)
Volume
14
Pages
24460–24479
Publication date
1 January 2026