Designing a Robust Social Media-Driven Index for Measuring Customer Satisfaction Through Weighted Emotions and Behavioral Silences

2026 12th International Conference on Communication and Signal Processing (ICCSP) 2026

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Authors: Luyen Nguyen Tien, Linh Nguyen Tuan, Binh Hoang Tieu
DOI: 10.1109/iccsp68173.2026.11539639
Cited by: 1
References: 14

Fields of Study & Subjects

Sentiment Analysis and Opinion Mining Emotion and Mood Recognition Digital Marketing and Social Media

Publication details

Journal / source
2026 12th International Conference on Communication and Signal Processing (ICCSP)
Publisher
IEEE
Pages
704–709
Publication date
20 April 2026