The Courage to Be Kind: Leadership, Civility and the Culture of Care
Abstract
Kindness in healthcare is not a luxury; it is a clinical necessity.Far from being a soft skill, it demands discipline, especially in high-pressure or hostile environments.In Aotearoa New Zealand, kindness is not a courtesy but a clinical discipline and form of leadership.When Māori whānau encounter hostility, they avoid returning to care, whereas services grounded in manaaki (care and hospitality) and whanaungatanga (relational connection) keep people engaged [1] practising that consistently takes courage.
Fields of Study & Subjects
Workplace Violence and Bullying
Cultural Competency in Health Care
Patient-Provider Communication in Healthcare
Publication details
- Journal / source
- ANZ Journal of Surgery
- Volume
- 96
- Issue
- 3
- Pages
- 376–378
- Publication date
- 6 February 2026
- Language
- EN