Technofeminism at Work: Artificial Intelligence‐Mediated Negotiations and the Reproduction of Gendered Communication Norms

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Authors: Sue Hyun Moon, Jing Betty Feng
Cited by: 1
References: 22

Abstract

ABSTRACT This study examines how artificial intelligence (AI) reshapes gender dynamics in workplace negotiations. Adopting a technofeminist lens, we conceptualize gender–technology relations as mutually shaping and fluid. Using a convergent mixed‐methods design, participants negotiated job offers with an AI chatbot recruiter. Qualitative transcript analysis identified gendered communication patterns, which were complemented by quantitative measures of negotiation outcomes and pre‐ and post‐survey results. Findings reveal a paradox: AI‐mediated negotiations muted traditional gender gaps—women and men achieved comparable outcomes—yet masculine‐coded communication styles were associated with higher scores than feminine‐coded communication styles. Participants also anthropomorphized the AI, projecting gendered identities that shaped satisfaction and outcomes. We introduce the concept of recursive human‐AI gender learning to explain how humans and algorithms iteratively train one another, reproducing gendered communication norms within seemingly neutral systems. The study contributes to feminist AI scholarship by illuminating how AI both disrupts and reproduces gendered power relations in organizational life.

Fields of Study & Subjects

Ethics and Social Impacts of AI AI in Service Interactions Artificial Intelligence in Healthcare and Education

Publication details

Journal / source
Gender Work and Organization
Publisher
Wiley
Volume
33
Issue
5
Pages
1676–1691
Publication date
3 April 2026
Language
EN