Determinants of Patient Satisfaction With Nursing Care in Internal Medicine Wards: A Multicentre Observational Study

AIMS AND OBJECTIVES: The study aimed to identify the determinants of patient satisfaction with nursing care in internal medicine wards, recognising patient satisfaction as an important indicator of healthcare quality. The objectives included examining the relationship between patient satisfaction and selected organisational factors, such as nurse staffing levels, work environment, supervisor support, team relations, and nurse burnout, as well as selected patient-related variables, including length of hospitalisation. METHODOLOGICAL DESIGN AND JUSTIFICATION: A multicentre cross-sectional study was conducted between June 2019 and January 2020 in 11 hospitals located in southern Poland. The study included 209 nurses and 533 adult patients hospitalised in internal medicine wards. Data were collected using validated research instruments, including the Practice Environment Scale of the Nursing Work Index (PES-NWI), the Newcastle Nursing Care Satisfaction Scale (NSNS), and the Maslach Burnout Inventory (MBI), which were selected to ensure reliable assessment of the nursing work environment, patient satisfaction, and occupational burnout. Quantitative statistical analysis was performed using correlation measures to examine relationships between variables. The design was chosen to allow simultaneous assessment of organisational, staff-related, and patient-related factors influencing satisfaction with nursing care in real clinical settings.