Evaluating speech-to-text systems with PennSound

A random sample of nearly 10 h of speech from PennSound, the world's largest online collection of poetry readings and discussions, was used as a benchmark to evaluate several commercial and open-source speech-to-text systems. PennSound's wide variation in recording conditions and speech styles makes it a good representative for many other untranscribed audio collections. Reference transcripts were created by trained annotators, and system transcripts were produced from AWS, Azure, Google, IBM, NeMo, Rev.ai, Whisper, and Whisper.cpp. Based on word error rate, Rev.ai was the top performer, and Whisper was the top open source performer (as long as hallucinations were avoided). AWS had the best diarization error rates among three systems. However, WER and DER differences were slim, and various tradeoffs may motivate choosing different systems for different end users. We also examine the issue of hallucinations in Whisper. Users of Whisper should be cautioned to be aware of runtime options, and whether the speed versus accuracy trade off is acceptable.